Jansen Huybregts carries out large-scale housing maintenance for housing associations. Each association has its own contract with hundreds of activities and rates, from replacing a door handle to painting. From report to invoice, the work ran on manual forms, Excel sheets and approvals by email. Together we built one platform in which AI does the groundwork and people make the decisions.
A lot of manual work between report and execution
A report came in by phone, from a tenant or during a property inspection. Someone then had to look up the work in the right association's price list, draw up an order in Excel and email it as a PDF for approval. Feedback went back and forth by email, and only then could the work start.
From report to order lines
The platform has three entry points: a phone call, a tenant report or a property inspection on mobile. Based on text, speech and photos, the AI recognises the defects and immediately suggests order lines from the association's contract price list. One photo of a bathroom can produce suggestions for tiling, grouting and ventilation at once.
The platform also thinks along at property level, for example with an automatic asbestos check for older homes and calculating call-out costs.
People decide, AI does the groundwork
The AI suggests, the employee decides. During an inspection the employee walks through the property room by room, adjusting or adding lines. A calculator then reviews and approves the order.
The housing association reviews the order through a secure link, without logging in. It can give feedback, reject the order or strike individual lines with an explanation. Every round stays visible in the order history. Once approved, the work order goes to the field team and the order is prepared for invoicing.
Connected to the chain
The platform doesn't stand alone. Orders from associations come in digitally and go back digitally through the housing maintenance chain standard, so nobody has to retype messages.
What it shows
This project shows how a back-office agent works in a process with many parties: AI turns unstructured input into structured work, within the rules of the contract, and people stay in control at every moment that matters.
