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Back-office agent

Mailbox Agent

Reads the shared mailbox and drafts replies.

The shared mailbox fills up every morning and sorting alone takes an hour.

From €7,500 one-off + €300 per monthLive in 6 weeks · AI Act-proof · Data in the EU

A day in the life of the agent

Illustrative example.

  1. 07:0086 new emails
  2. 07:02Labelled, prioritised and assigned
  3. 07:0552 draft replies ready
  4. 08:30Team reviews and sends with one click

What it does

  • Reads and labels every incoming email

  • Assigns to the right person or team

  • Drafts replies based on previous answers and your knowledge base

  • Extracts attachments and data and puts them in the right system

When it hands over to a person

  • By default replies are only sent after review

  • For complaints, legal or sensitive topics

  • When there is no good answer in the knowledge base

Works with

OutlookGmailCRMCase managementSharePoint

Your system not listed? If it has an API, we connect it.

What it delivers

Worked example

At 80 emails a day and 4 minutes per email, the mailbox takes over 100 hours a month. With draft replies, much of that becomes reviewing instead of writing.

Safe and AI Act-proof

  • End users always know they are talking to AI (AI Act, Article 50)

  • DPIA and AI Act file per agent, included by default

  • Every action logged: what, when and why

  • Hosting and data in the EU

  • A person remains ultimately responsible; when in doubt the agent stops

Always included

  • AI Act file and DPIA

  • Testing with real data

  • Onboarding for your team

  • Hosting in the EU

  • Monitoring and model upgrades

Packages

We build every agent in one of three packages. Which one fits depends on the number of steps, decision points and integrations. We decide that together in the process call.

Starter
  • 1 task or workflow
  • 1–2 integrations
  • Live in your environment
€7,500one-off+ €300 per month
Plus
  • More complex workflow
  • Multiple decision points
  • Monitoring and optimisation
€12,000one-off+ €300 per month
Pro
  • Multi-step process
  • Fully integrated
  • Performance dashboard
€18,000one-off+ €300 per month

Frequently asked questions

Question not listed? Ask it in a process call

No, only the shared mailboxes you designate. Access and retention are set out in the DPIA.

You decide per category whether the agent may send itself or only prepare a draft.

There are three fixed packages: Starter €7,500, Plus €12,000, Pro €18,000, each + €300 per month. The AI Act file and DPIA are always included.

Within 6 weeks of the process call. Want proof first? Start with the 5-day AI Fastlane.

It takes over the repetitive work, so your team has time for the conversations and decisions that need a person.

Is this agent right for your organisation?

In a 30-minute process call we look at your process, your systems and what the agent can take over.

Mailbox Agent - MACH8