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Front-office agent

Intake & Triage Agent

Takes in reports and requests and routes them to the right person.

Requests arrive incomplete, your team chases missing details and urgent reports sit among the rest.

From €7,500 one-off + €300 per monthLive in 6 weeks · AI Act-proof · Data in the EU

A day in the life of the agent

Illustrative example.

  1. 08:03Report comes in via the form
  2. 08:03Follow-up questions until the details are complete
  3. 08:04Urgent: routed to the right colleague with a summary
  4. 08:04Case created in the case management system

What it does

  • Asks the questions your intake protocol prescribes

  • Checks whether the request is complete

  • Determines urgency and category

  • Creates the case or ticket with a summary

When it hands over to a person

  • At any sign of danger or acute need: straight to a person

  • When the situation falls outside the protocol

  • When in doubt about urgency, the agent always picks the higher level

Works with

FormsAppCase managementTicketingTOPdeskMicrosoft 365

Your system not listed? If it has an API, we connect it.

What it delivers

Worked example

If an intake takes 15 minutes today and the agent prepares half of it, 600 requests a month saves 75 hours. More importantly: urgent reports no longer sit at the bottom of the pile.

Safe and AI Act-proof

  • End users always know they are talking to AI (AI Act, Article 50)

  • DPIA and AI Act file per agent, included by default

  • Every action logged: what, when and why

  • Hosting and data in the EU

  • A person remains ultimately responsible; when in doubt the agent stops

Always included

  • AI Act file and DPIA

  • Testing with real data

  • Onboarding for your team

  • Hosting in the EU

  • Monitoring and model upgrades

Packages

We build every agent in one of three packages. Which one fits depends on the number of steps, decision points and integrations. We decide that together in the process call.

Starter
  • 1 task or workflow
  • 1–2 integrations
  • Live in your environment
€7,500one-off+ €300 per month
Plus
  • More complex workflow
  • Multiple decision points
  • Monitoring and optimisation
€12,000one-off+ €300 per month
Pro
  • Multi-step process
  • Fully integrated
  • Performance dashboard
€18,000one-off+ €300 per month

Want to see it work first?

Start with the AI Fastlane: a working prototype on your own data in 5 days, from €6,000.

Frequently asked questions

Question not listed? Ask it in a process call

Yes, that is what it is designed for. Every agent gets a DPIA, logging and clear boundaries. A person remains ultimately responsible.

Yes. We translate your protocol into the agent's questions and decision rules and test it with real (anonymised) cases.

There are three fixed packages: Starter €7,500, Plus €12,000, Pro €18,000, each + €300 per month. The AI Act file and DPIA are always included.

Within 6 weeks of the process call. Want proof first? Start with the 5-day AI Fastlane.

It takes over the repetitive work, so your team has time for the conversations and decisions that need a person.

Is this agent right for your organisation?

In a 30-minute process call we look at your process, your systems and what the agent can take over.

Intake & Triage Agent - MACH8