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Chatbots

Intelligent chatbots in your tone of voice.

Answer customer questions, qualify leads, support employees — 24/7, in any language, consistently high quality. Trained on your knowledge and configured for your workflows.

Types of chatbots

Customer service bot

Answers frequently asked questions directly, resolves simple problems and escalates complex cases to the right team member.

  • Available 24/7

  • Multilingual

  • CRM integration

  • Escalation workflows

Lead qualification bot

Qualifies incoming leads based on your criteria, collects relevant information and automatically schedules an appointment.

  • Automated qualification

  • CRM sync

  • Calendar integration

  • Lead scoring

Internal knowledge bot

Helps employees quickly find the right information in internal documents, procedures and knowledge bases.

  • Trained on internal docs

  • Source citations

  • Access control

  • Continuously learning

When it makes sense

  • Many repetitive customer questions that cost time
  • Customer service open outside office hours
  • Multilingual customer base
  • Large volume of incoming leads that need to be qualified
  • Employees spending a lot of time searching for information

Less suitable if

  • Very complex or emotionally sensitive customer situations
  • Low volume — then automation is not cost-effective
  • No structured knowledge base to train the bot on

Frequently asked questions

We train the bot on sample conversations, FAQs and brand guidelines. The bot adapts its tone based on your organisation's style.

Website, WhatsApp, Slack, Teams, email — we build the integration that fits your workflow.

The bot detects when it is outside its knowledge area and escalates neatly to a team member, with a summary of the conversation.

We set up a workflow where new information is automatically or manually added to the knowledge base.

Depending on complexity and number of integrations. Contact us for an indication.

Ready to automate customer questions?

We start with an analysis of your current customer service and determine which type of bot delivers the most value.

Schedule a call