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Front-office agent

Voice Agent

Answers the phone when your team can't.

At peak times callers wait on hold or hang up, and outside office hours nobody answers.

From €7,500 one-off + €300 per monthLive in 6 weeks · AI Act-proof · Data in the EU

A day in the life of the agent

Illustrative example.

  1. 12:30Peak: 14 callers at once
  2. 12:30All 14 answered immediately
  3. 12:3211 questions resolved on the phone
  4. 12:343 transferred to a colleague, with context

What it does

  • Answers in natural Dutch or English

  • Answers questions, books appointments and takes reports

  • Transfers to the right colleague and passes on context

  • Writes a summary of every call to your CRM

When it hands over to a person

  • When the caller asks for a person

  • For emotions, complaints or emergencies

  • Outside office hours: callback request with a summary

Works with

TelephonyCRMCalendarCase management

Your system not listed? If it has an API, we connect it.

What it delivers

Worked example

If 15% of your callers hang up before reaching someone, 3,000 calls a month means 450 missed customers. The Voice Agent answers every caller straight away.

Safe and AI Act-proof

  • End users always know they are talking to AI (AI Act, Article 50)

  • DPIA and AI Act file per agent, included by default

  • Every action logged: what, when and why

  • Hosting and data in the EU

  • A person remains ultimately responsible; when in doubt the agent stops

Always included

  • AI Act file and DPIA

  • Testing with real data

  • Onboarding for your team

  • Hosting in the EU

  • Monitoring and model upgrades

Packages

We build every agent in one of three packages. Which one fits depends on the number of steps, decision points and integrations. We decide that together in the process call.

Starter
  • 1 task or workflow
  • 1–2 integrations
  • Live in your environment
€7,500one-off+ €300 per month
Plus
  • More complex workflow
  • Multiple decision points
  • Monitoring and optimisation
€12,000one-off+ €300 per month
Pro
  • Multi-step process
  • Fully integrated
  • Performance dashboard
€18,000one-off+ €300 per month

Frequently asked questions

Question not listed? Ask it in a process call

Natural Dutch or English, in your tone of voice. We tune voice and wording and test with real calls before it goes live.

Yes. We connect to your existing telephony or set up call forwarding.

There are three fixed packages: Starter €7,500, Plus €12,000, Pro €18,000, each + €300 per month. The AI Act file and DPIA are always included.

Within 6 weeks of the process call. Want proof first? Start with the 5-day AI Fastlane.

It takes over the repetitive work, so your team has time for the conversations and decisions that need a person.

Is this agent right for your organisation?

In a 30-minute process call we look at your process, your systems and what the agent can take over.

Voice Agent - MACH8